Why now
Your words: "Delivering excellent patient care begins with happy clinicians."- Lightwave Clinical Support, lightwavedental.com
60.6%
of dental hygienists report burnout
The highest of any dental role. Nearly 68% have considered leaving the profession within five years. Top drivers: workload, culture, physical strain.
45.7%
of associate dentists
Your Launch track already gives them mentorship, CE and a path to partnership. What they don't have is a way to reach it on a Tuesday between patients.
97% · 63
Your doctor retention · your employee NPS
Earned with people across 100+ locations. Career Compass™, ELEVATE (170+ hygienists in Raleigh last year) and your AGD PACE-approved CE are the substance. Today they happen a few times a year, in a room.
Sources: GoTu 2026 State of Work with ADHA (7,900+ respondents) · RDH Magazine, Nov/Dec 2025 · lightwavedental.com · Lightwave PACE announcement, May 2024
What we're proposing
Lightwave One for your clinicians - connected to your clinics and their patients
Lightwave One · mybliss
Associates & hygienists
CE courses taught by your own doctors and hygiene leaders. Lumen, an assistant inside every lesson. Case consults routed to a Lightwave mentor. Five-minute resets between patients. ELEVATE and LAUNCH, every day. Certificates straight to Wallet.
Third Voice · Clinic
Practice owners & mentors
Your morning summary: calls answered overnight, patients booked, balances recovered. Notes dictated chairside, written to your PMS. Your associates' consults arrive here.
Third Voice · Patient
Patients, in each practice's brand
Their treatment plan in one sentence, a voice note from their doctor, questions answered by voice, verified insurance, scheduling in two taps, short education from their own team.
One platform
Lumen AI
Courses · CE · certificates
Voice agents · Dentrix & Open Dental
Community
Wellbeing science
HIPAA · SOC 2 Type II
Lightwave One · Learn
Your CE, taught by your doctors, delivered like it deserves
Lessons from you and your hygiene leaders, shot and edited properly. A one-question check at the end; the credit lands instantly and the certificate appears under your AGD PACE approval, ready for Wallet and the state board. Lumen is one tap away inside every lesson.
Clinical, practice-leadership and wellbeing tracks in one catalog
You and your mentors see where each associate is on the Launch path
ELEVATE and LAUNCH sessions stream in the app, for credit
Lightwave One · Mentorship
Mentorship that reaches 100 offices - for doctors and hygienists alike
An associate attaches de-identified records and a question. Lumen places the case in your protocol's complexity band, picks the right mentor and urgency, and attaches the lesson to review. The mentor answers by voice, between patients. Lumen organizes; the clinical judgment stays with your doctors.
The same app serves your hygienists: ELEVATE, implant-maintenance CE, an ergonomics reset and a Lightwave hygiene coach one tap away.
Third Voice · Patient
From "I'll think about it" to a booked visit - in your practice's own brand
The evening after her visit, a patient opens her plan: one sentence, a 40-second note from you, the real number after verified insurance. She asks questions by voice and hears the answer, with the numbers underneath. If she hesitates, your practice learns why and responds. Two taps to a live slot in your schedule.
Then it stays useful: visits and benefits, short videos and audio from her own team, a progress-scan reminder so she doesn't drive in for a check.
What's underneath
Everything you just saw runs on a platform already live in dental education and healthcare
LMS · CE · certificates
Already running The MOD Institute's dental CE: courses, AI faculty assistants, certificates, payments - 2,000+ learners, 85% completion
Burnout prevention
Runs the Altruism in Medicine Institute's burnout-prevention CME - 500+ clinicians, 95% completion; wellbeing measurement developed with GWU. In the app: resets, load awareness, a weekly check-in, peer circles
AI twins & mentorship
Elevate Legacy already captures experienced professionals' judgment for younger colleagues - 1,000+ users; the lineage of Lumen and your Legacy pathway
Voice AI · PMS
Third Voice today: 24/7 agents, insurance verification on the call, SOAP notes, write-back to Dentrix, Open Dental, Eaglesoft and 5 more; live in under a week
White-label apps
iOS, Android, web - one build, a brand per practice; 300+ partner organizations, 1M+ users reached
Community & events
Channels, playbooks, registration, livestream with CE
Guardrails
Lumen cites sources and never diagnoses; a human mentor owns every reply; records de-identified; wellbeing reported by team, never by person
Compliance
HIPAA, signed BAAs, SOC 2 Type II, no raw voice stored, 99.9% uptime SLA
Proposal
How we'd bring this to Lightwave
Phase 1
Lightwave One for clinicians
We start with a small set of your PACE-approved CE courses - you choose which - and load your protocols and faculty content into Lumen. Associates and hygienists at the practices you choose start first; resets on from day one.
Phase 2
Mentorship + Third Voice Clinic
Consults routed to you and two mentors of your choosing. Voice agents and note-taking at the same practices. We take feedback in your weekly L10.
Phase 3
Patients + ELEVATE
Practice-branded patient app for new treatment plans. ELEVATE streams in the app for CE. Together we decide on the wider Lightwave rollout.
What we'd measure together
CE completed
per clinician
Weekly active use
associates and hygienists
Case acceptance
patient app offices
Next step
One hour with your clinical team on which courses and protocols go first